Terms & Conditions

Seller:

Petra Mešša - MESSA, Mojmírova 8073/1, 92101 Piešťany

Company ID (IČO): 54829330

Tax ID (DIČ): 1079472625

Contact: info@messa.design

Tel.: +421 944 396 146

Bank details: Fio banka, a. s., IBAN: SK74 8330 0000 0028 0315 6462

Registered with the District Office in Bratislava, Trade Licensing Department, Trade Register No.: 110-149966

Also registered with the District Office Piešťany, Trade Licensing Department, Trade Register No.: 110-317534

(hereinafter referred to as the “Seller”)

Supervisory Authority:

Slovak Trade Inspection Authority

Inspectorate for the Trnava Region

Pekárska 23

917 01 Trnava

Slovakia

1. General Provisions

These Terms and Conditions (hereinafter referred to as “T&C”) govern the rights and obligations between the Seller (Messa) and the Buyer and apply to the online store www.messa.design.
The Seller is Petra Mešša, Mojmírova 8073/1, 92101 Piešťany (hereinafter referred to as the “Seller”).
The Buyer is a natural person or a legal entity who concludes a purchase contract via the online store www.messa.design (hereinafter referred to as the “Buyer”).

Rights and obligations of the Seller and the Buyer:

The Seller is obliged to:
- deliver the goods to the Buyer in the agreed quantity and quality,
- attach all necessary documents to the goods.
The Buyer is obliged to:
- pay the agreed price for the ordered goods,
- take delivery of the goods,
- check the integrity of the packaging upon receipt.

2. Orders and Conclusion of Contract

Orders can be placed through the online store.
By submitting an order, the Buyer confirms that they have read these Terms and Conditions and agree with the processing of personal data for the purpose of fulfilling the purchase in accordance with the GDPR Regulation and Act No. 18/2018 Coll. on Personal Data Protection.

If the Seller does not confirm the order by e-mail, the contractual relationship does not arise.
An order is considered submitted if it is delivered to the Seller by e-mail and contains all required information.
By submitting the order, the Buyer undertakes to pay for the ordered goods.
After submitting the order, the Buyer will receive an e-mail confirmation.
The purchase contract between the Seller and the Buyer is concluded once the order confirmation is sent to the Buyer’s e-mail address.

3. Prices and Payment Terms

All prices are stated in euros, including VAT.
The Buyer is obliged to pay the price for the ordered goods including shipping costs.
The purchase price of the ordered goods can be paid by the Buyer in advance via bank transfer to the Seller’s account or by payment card.

Payment in advance via bank transfer is made on the basis of a confirmation e-mail with payment details. Subsequently, the Seller issues an invoice and sends it to the Buyer together with the goods.
Shipping costs are added to the purchase price according to the applicable delivery rates. The Seller and the Buyer may also agree individually on personal collection of the goods. In such a case, the Buyer does not pay shipping costs.
The Seller is obliged to issue an invoice to the Buyer for the total amount of the ordered goods and deliver it to the Buyer together with the goods. Invoices (tax documents) are sent electronically by e-mail; upon request, a paper invoice is enclosed in the shipment.
The Seller reserves the right to change prices.

4. Delivery of Goods

Delivery methods: via Packeta, Slovak Post (registered mail to the address), or personal collection.
Shipping costs are determined according to the current price list of the selected delivery services and are visible to the Buyer when placing the order.
Shipping abroad is subject to the current price list of Slovak Post.
Delivery time: the standard delivery time is 14 days for goods in stock, counted from confirmation of the order by the Seller. For goods “made to order,” the delivery time is determined according to the Seller’s capacity or by agreement with the Buyer.
If the Seller is unable to meet the delivery period, they will inform the Buyer in due time and agree on a new delivery period.
For orders over €100, the Seller provides free shipping, valid only within the territory of the Slovak Republic.

5. Withdrawal from the Contract

Order cancellation:

The Buyer has the right to cancel a submitted but unpaid order without stating a reason within 24 hours of its submission by e-mail to info@messa.design, indicating the order number.
The Seller has the right to cancel the order if the goods can no longer be produced, for example due to lack of material. The Seller will inform the Buyer of the cancellation without undue delay.

Right of withdrawal:

The Buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
Withdrawal must be sent by e-mail or by post.
Exception: goods made to order or customized according to the Buyer’s specifications cannot be returned.
The Buyer bears the cost of returning the goods (postage) if they decide to withdraw from the contract.
Returned goods must be undamaged, clean, and unused.
The Buyer is obliged to inform the Seller by e-mail that they intend to return the goods. The message must include the order number, the Buyer’s address, and bank account number. After approval by the Seller, the Buyer sends the goods to the Seller’s address.
The Seller is obliged to refund the Buyer all payments received, including the cost of standard delivery.
If returned goods are damaged or show signs of wear, the Seller has the right to claim compensation for the reduced value of the goods.
The refund period is 14 days from the receipt of the withdrawal notice. The Seller may withhold the refund until the returned goods are received.

6. Complaints and Warranty

The warranty period is 24 months and begins on the day the goods are received by the Buyer.
Complaints must be submitted by e-mail or in writing with a description of the defect, without undue delay after the defect has been discovered.
The Buyer has the right to return goods within 14 days without stating a reason. Complaints do not apply to goods damaged by normal wear and tear, improper handling, or failure to follow care instructions.
During the warranty period, the Buyer has the right to free repair of the goods. If the goods cannot be repaired, the Buyer has the right to request replacement with new goods. If replacement is not possible, the Buyer has the right to a reasonable discount on the price or to withdraw from the contract (refund).
The Buyer shall return the claimed goods at their own expense by post to: Petra Mešša, Mojmírova 8073/1, 92101 Piešťany, or hand them over personally by agreement with the Seller. The goods must be accompanied by a complaint form.
The Seller will confirm receipt of the complaint by e-mail within 3 working days and specify how the complaint will be handled.
If the Seller and Buyer agree on a refund, the Seller will process the refund using the same payment method as the Buyer used (bank transfer, card), including shipping costs if they were charged, no later than 30 days after receiving the goods.
If the Seller and Buyer agree on replacement, the Seller is obliged to inform the Buyer about replacement options and delivery time.
If the Seller and Buyer agree on repair, the Seller is obliged to inform the Buyer about the repair options and delivery time.
The Seller is obliged to resolve the complaint no later than 30 days after it has been submitted.

7. Privacy Policy

The processing of personal data is carried out in accordance with the GDPR and Act No. 18/2018 Coll. on the Protection of Personal Data. More information can be found in the separate Privacy Policy section.

8. Final Provisions

These Terms and Conditions are valid from 20 September 2025.
The Seller reserves the right to amend these Terms and Conditions. The current version is always published on the website.